Top FAQs

What jewellery is included in the 5 Year warranty and what does it cover?

Our promise to you is that our jewellery is made to a high standard, with each piece inspected before dispatch. We are proud of our 40 year history as an independent jewellers and our reputation is very important to us. We want you to be confident purchasing from our Gold Arts shops in Sussex and from our online, so we are offering a 5 Year Warranty on all new non-branded jewellery with a value over £150. Jewellery below this value, including silver jewellery will be covered by a 1 year manufacturing policy.

The 5 Year warranty entitles you to free claw tightening on gem set jewellery, free cleaning and rhodium plating. Any manufacturing defects that become apparent during the 5 years will be repaired or the item replaced. This warranty does not cover normal wear and tear or accidental damage, however our onsite goldsmith's workshops offer competitive quotes and we will always wait for confirmation from you before proceeding with any work.

To take advantage of this free service, bring your jewellery into one of our stores in Sussex (insert link) or post your jewellery to us. Please ensure you use a postal service such as Royal Mail Special delivery or equivalent that insures your jewellery to the appropriate value.

We want your jewellery to stay beautiful and we will repair and help maintain it for a lifetime. Please contact us for further information. The terms of the warranty do not affect your statutory rights.

What's the quickest way to contact you?

During shop opening hours Mon-Sun you can call us on 01273 203178. Emails are answered as soon as possible Mon-Fri on info@goldartsonline.co.uk

For full contact details of individual shops click here. You can also message us through Facebook.

Can I reserve an item to collect or view in my local store?

Yes, we offer a free Reserve Service for Collection in Store. Select 'collect in store' option online or phone to reserve your items and we will endeavour to deliver it to the store most convenient for you. You can collect your item from our stores based in Chichester, Brighton or Eastbourne.

Nominate your day of collection and your item will be packaged and ready. Collection in store available during shop opening hours Monday-Sunday

What Warranty is there for Watches?

New Watches

Our new watches are covered by the manufacturers guarantee, which can range from 1 to 5 years dependant on the brand. Normal wear and tear is not covered, for example straps, broken glass, batteries etc. Misuse and accidental damage is not covered but we are happy to help with quotes for repair. Please read the terms of sale on the manufacturer's website or contact us for further information.

Pre-owned Watches

We take great pride in offering a fantastic selection of high quality pre-owned watches. We are experts in this field which means you can buy with confidence. The majority are sent for servicing before resale, which means that the guarantee period varies as each service-centre offers a different period of warranty post service.

As a generalisation most pre-owned and vintage watches will have at least 2 year's warranty against manufacturing faults and defects which were not apparent at point of sale. Please check the item's description before purchase or contact us for more information on specific watches. Normal wear and tear is not covered, for example straps, broken glass, batteries etc. Misuse and accidental damage is not covered but we are happy to help with quotes for repair

If you do have a problem with your watch please contact us first and we can advise you of the correct returns procedure. We want you to enjoy your watch and we will repair and help maintain it for a lifetime. The terms of the warranty do not affect your statutory rights.

I like the design of one of your rings but its outside of my budget, can you help?

Yes, most of our designs can be changed to suit your budget but keep the original look. For example, a Platinum 1ct diamond solitaire ring with diamond set shoulders could be remade using 9ct white gold and a slightly smaller diamond or the same size diamond but of a lower colour and clarity which would bring the price down to suit your budget. Let us know what you would like and we will aim to deliver within your budget.

Our stores are always happy to order in loose diamonds or coloured gemstones for you to view, so you can choose the one you like best. Every step can be tailored to you.

Answers on all topics

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If I'm not happy can I return an item?

For online shopping

Yes, we are offering a 30 day risk free trial. If you are not happy with your purchase for any reason, we will refund you in full. The jewellery or watch must be returned in unworn perfect condition and returned to us using a tracked courier or postal service that covers the full value of the item. We do not refund your return postage costs.

For In-Store Purchases

Any item purchased in a Gold Arts branch will be exchanged for up to 28 days with proof of purchase. This can only be done if the item has not been damaged or shows any sign of wear and tear or has been altered to suit the buyer's requirements. We are unable to offer refunds however credit notes can be issued and are valid for six months.

Our policies do not affect your statutory rights.

Can I return earrings?

Unfortunately, we will not accept the return of earrings for reasons of hygiene. Earrings are covered by our warranty, so if there is a manufacturing problem at the point of sale or after we will assist in resolving the issue. Your statutory rights are not affected.

Can I return a bespoke item?

Where an item has been ordered or altered to suit the buyer's requirements this will be non-refundable. In most cases we will be happy to exchange it for an item of equivalent value, although this is at the discretion of the manager and the design of the item. If you are unsure, please contact us to discuss your requirements.

What are the delivery options?

We offer FREE APC Overnight Courier Service Next Day Delivery (Order before 11am for same day dispatch & next day delivery.) as standard on all orders over £250.
Orders under £250 will be subject to a £4.99 or £8.99 Delivery Charge depending on your choice of delivery.
£4.99 for Royal Mail 2nd Class Signed For® which can take between 3-5 working days
£8.99 for APC Overnight Courier Service Next Working Day Delivery (Order before 11am for same day dispatch & next day delivery.)

Orders dispatched Monday to Thursday will arrive next day. Order placed on a Friday or over the weekend will arrive on Tuesday if special delivery is selected. Royal Mail 2nd Class Signed For® can take between 3-5 working days.

We offer Saturday Guaranteed Delivery for £10.99. Guaranteed by 2pm Saturday (on orders placed before 11am Friday)

Can I reserve an item to collect or view in my local store?

Yes, we offer a free Reserve Service for Collection in Store. Select 'collect in store' option online or phone to reserve your items and we will endeavour to deliver it to the store most convenient for you. You can collect your item from our stores based in Chichester, Brighton or Eastbourne.

Nominate your day of collection and your item will be packaged and ready. Collection in store available during shop opening hours Monday-Sunday

Why isn't ring size mentioned in your description?

Most of our rings are suitable for resizing, which is why we do not usually state the finger size. Unless specified we will send our rings out in their current finger size, however if you know the size you need then please contact us beforehand and our workshop will resize it to fit you. This service can usually be completed in 1-2 days.

For engagement rings, if you're not sure of her size, we will send out your beautiful piece in its current size to allow you to propose in your own time. Once your partner says "yes" come in together to one of our stores or post it back to us and we will arrange your first sizing free of charge.

Some designs are not suitable for resizing, so we will need to re-order in your size, which can take up to 4 weeks. If the description of the ring is not clear on sizing suitability or you know that you will need a very small or very large size, then please contact us and we can advise you of our current stock holdings in different sizes.

Our goldsmiths are professional and highly skilled. We do not stretch rings, we add or subtract metal as needed using the correct purity of solder or use the laser welder depending on the design and metal. You will not be able to see that the ring has been resized other than that it's a perfect fit!

Many of our designs are available in alternative metals and diamond weights, so again, please call to discuss your requirements.

 

I don't know my finger size – help!

If you are unsure of your finger size, then it is best to take the ring in the current size to check that you like it, rather than potentially resize it twice. We offer the first ring resizing for free in all our branches regardless of whether you bought it in a different store or through our webshop.

If you are local to one of our stores, we are always happy to measure your finger, or tell you the size by measuring one of your other rings. If you are not local then you could visit another jeweller who is local to you who should be able to help. Our sales staff offer this to all customers, so I would hope that the same is true for other retailers.

Is my payment secure?

Yes, our website uses a secure server to make sure that all your credit or debit card transactions are completely secure. We use fraud checking systems as well as authentication processes before we fulfil each order. When you use our website, the secure server will encrypt all of the personal information you send us. Your credit or debit card details are processed through our secure payment system. No credit or debit card details are held by Gold Arts the Jeweller.

Are your diamonds conflict free?

Yes, all the diamond merchants and jewellery wholesalers we buy our diamonds from adhere to the rules of the Kimberley Process. This is a guarantee that all new diamonds purchased have been mined and shipped without connection to rebel or terror groups. We guarantee you that we only buy from traders who guarantee their diamonds to be conflict free.

What is a certificated diamond?

A certificated diamond is the same as any other diamond except that its quality has been graded by a regulated company under controlled laboratory conditions. The detailed assessment confirms the weight (carat), colour, clarity, cut, symmetry, florescence and other factors.

A certificate can act as your guarantee that the diamond you are buying is of the quality stated by the jeweller. The grading report number may also be laser inscribed on the girdle of the diamond as a further level of guarantee.

Why are some diamonds not certificated?

Not all diamonds come with a certificate for various reasons. For example, it might be too small to be economically viable to certificate, equally an uncertificated diamond is usually a little bit cheaper to buy so keeps jewellery priced within a budget. Jewellery with lots of diamonds together wouldn't be certificated as you would need to have a certificate for each stone!

Certification is a relatively new procedure which is becoming increasingly popular, so pre-owned jewellery and antique jewellery is less likely to be certificated.

Should I trust buying a non-certificated diamond?

This come down to the jeweller you are buying from. We are a trusted independent jeweller established in 1979. We only buy from reputable diamond merchants, and we have trained staff at each branch who are qualified to grade diamonds including a Registered Valuer as part of our team.

The diamond grading which is termed as an 'assessment' is carried out by a qualified member of staff, who will assess the carat, cut, colour and clarity. The grading will be assessed as a colour and clarity between 2 levels. For example, a certificate might assess as diamond as H colour Si1 clarity. We would grade the same diamond as H/I colour and Si1-Si2 clarity to allow for human error under non-laboratory conditions.

You are safe buying a diamond from Gold Arts, whether the diamond is certificated or not, we guarantee the diamond is natural and of the quality stated in the description.

I liked the design of a yellow gold ring on your website, but I don't wear yellow gold, can I order in another metal?

Yes, most of our new rings and jewellery is available in Platinum, 9ct or 18ct White Gold. Please contact us for a quote for any of our jewellery in the precious metal you would like.