For online shopping
Yes, we are offering a 30 day risk free trial. If you are not happy with your purchase for any reason, we will refund you in full. The jewellery or watch must be returned in unworn perfect condition and returned to us using a tracked courier or postal service that covers the full value of the item. We do not refund your return postage costs.
For In-Store Purchases
Any item purchased in a Gold Arts branch will be exchanged for up to 28 days with proof of purchase. This can only be done if the item has not been damaged or shows any sign of wear and tear or has been altered to suit the buyer's requirements. We are unable to offer refunds however credit notes can be issued and are valid for six months.
Our policies do not affect your statutory rights.