Our promise to you is that our jewellery is made to a high standard, with each piece inspected before dispatch. We are proud of our 40 year history as an independent jewellers and our reputation is very important to us. We want you to be confident purchasing from our Gold Arts shops in Sussex and from our online, so we are offering a 5 Year Warranty on all new non-branded jewellery with a value over £150. Jewellery below this value, including silver jewellery will be covered by a 1 year manufacturing policy.
The 5 Year warranty entitles you to free claw tightening on gem set jewellery, free cleaning and rhodium plating. Any manufacturing defects that become apparent during the 5 years will be repaired or the item replaced. This warranty does not cover normal wear and tear or accidental damage, however our onsite goldsmith's workshops offer competitive quotes and we will always wait for confirmation from you before proceeding with any work.
To take advantage of this free service, bring your jewellery into one of our stores in Sussex (insert link) or post your jewellery to us. Please ensure you use a postal service such as Royal Mail Special delivery or equivalent that insures your jewellery to the appropriate value.
We want your jewellery to stay beautiful and we will repair and help maintain it for a lifetime. Please contact us for further information. The terms of the warranty do not affect your statutory rights.