Delivery and Returns Information

Delivery and Returns Information

Coronavirus Update for Delivery

In light of the current situation regarding COVID-19, we have implemented many precautionary measures to ensure the safety of our staff and customers.  We would like to say it’s currently business as usual, with our shops and workshops all open during normal hours.

The delivery of internet orders is currently within our usual dispatch time, however we cannot guarantee that the postal services which we use will remain as efficient as usual because of greater demand and staff shortages. If you require an item urgently, please contact us directly and we can update you on the latest information we can obtain.

Extra cleaning measures for stock and the retail shops are being undertaken on a regular basis.  We would advise however that because jewellery will be worn close to your skin, to wash any jewellery purchased, with hot soapy water (with the exception of pearls)  This will not harm the jewellery and although the risk is low, it will put you mind at rest.

 

Delivery Information


We offer FREE APC Overnight Courier Service Next Day Delivery (Order before 11am for same day dispatch & next day delivery.) as standard on all orders over £100.
Orders under £100 will be subject to a £4.99 or £8.99 Delivery Charge depending on your choice of delivery.
£4.99 for Royal Mail 2nd Class Signed For® which can take between 3-5 working days
£8.99 for APC Overnight Courier Service Next Working Day Delivery (Order before 11am for same day dispatch & next day delivery.)

Orders dispatched Monday to Thursday will arrive next day. Order placed on a Friday or over the weekend will arrive on Tuesday if special delivery is selected. Royal Mail 2nd Class Signed For® can take between 3-5 working days.

We offer Saturday Guaranteed Delivery for £10.99. Guaranteed by 2pm Saturday (on orders placed before 11am Friday)

Goods are subject to availability. Point of sale is on delivery. 

Like your engagement ring delivered next day? Not a problem, we will send you out your beautiful piece in its current size to allow you to propose in your own time. Once your partner says yes! Come in together and we will arrange your first sizing free of charge.

Unless specified we will send our jewellery and rings out in their current size. If you know the finger size you would like, many of our rings can be resized on the same day, so please contact us. Some designs are not suitable for resizing, so we will need to re-order in your size, which can take up to 4 weeks. If you would prefer a different length chain or have any other request, please do not hesitate to contact us before we dispatch your goods. Many of our designs are available in alternative metals and diamond weights, so again, please call to discuss your requirements.

Reserve Service for Collection in Store
FREE
Select collect in store option online or phone to reserve your items and we will endeavour to deliver it to the store most convenient for you. You can collect your item from our stores based in Chichester, Brighton or Eastbourne.
Nominate your day of collection and your item will be packaged and ready.
Collection in store available during shop opening hours Monday-Sunday

**No orders will be dispatched on bank holidays. Any orders placed over a bank holiday weekend will be dispatched on Tuesday for Wednesday delivery.**

 

Returns Details

Returns Policy for Online Purchases

If you are not 100% happy with your online purchase we operate a simple and straight forward returns policy. Simply return your item to us within 30 days of receipt for a full refund.

To return your item please follow instructions below:

Please return with your original receipt and a covering letter, which should include your full name, address and contact information, along with what it is your returning, why your returning it and what you would like us to do (refund, exchange or credit note)

Complete with the necessary information including the reason for the return and enclose with the return package. You should return the goods in their original unworn condition. Goods should be returned no later than 30 days of receipt. We are happy to honour the exchange of items up to 30 days of receipt.

We strongly advise all customers to check their purchase thoroughly before removing any tags and discarding any packaging.

Gold Arts will not accept returns of items that have been worn or damaged. We will not accept the return of earrings for reasons of hygiene and where an item has been ordered or altered to suit the buyer's requirements this will be non-refundable, however we will be happy to exchange it or an item of equivalent value.


Returns Policy for In-Store Purchases


Any item purchased in a Gold Arts branch will be exchanged for up to 28 days with proof of purchase. This can only be done if the item has not been damaged or shows any sign of wear and tear or has been altered to suit the buyer's requirements. We are unable to offer refunds however credit notes can be issued and are valid for six months. 


Our policies do not affect your statutory rights.

If you are unhappy with any of our services or products you have received and would like to get in touch, you can do so by calling us on 01273 203 178 (Monday-Friday, 10.00am-5.00pm), emailing us at info@goldartsonline.co.uk or in writing to:

Gold Arts

7 Brighton Place

Brighton

BN1 1HJ

We aim to follow up all correspondence within 24 hours of receipt.

*We cannot accept liability for goods that get lost in transit on their return journey, the goods are your responsibility until received by Gold Arts, we advise all items be return via a tracked & insured method, for your peace of mind. Please note that we currently do not offer free returns, return postage is non-refundable.