We’d love to hear from you.

Have questions, requests or concerns?  Please let us know below or email info@goldartsonline.co.uk

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Contact our Retail Stores Directly

Brighton

7 Brighton Pl,
Brighton
BN1 1HJ

TEL: +44 (0)1273 203178

Brighton@goldarts.co.uk

Contact: Martin Getting

OPENING HOURS:

Monday - Friday: 10am to 5pm.
Saturday: 10am to 5pm.
Sunday: Closed

Chichester

1 East St,
Chichester
PO19 1HE

TEL: +44 (0)1243 527715

Chichester@goldarts.co.uk

Contact: Edward Baker

OPENING HOURS:

Monday - Friday: 10am to 5pm.
Saturday: 10am to 5pm.
Sunday: Closed

Eastbourne

150 Terminus Rd,
Eastbourne
BN21 3AN

TEL: +44 (0)1323 737800

Eastbourne@goldarts.co.uk

Contact: Dean Stone

OPENING HOURS:

Monday - Friday: 9.30am to 4.30pm
Saturday: 9.30am to 4.30pm
Sunday: Closed

Frequently Asked Questions

What jewellery is included in the 2 Year warranty and what does it cover?

Our promise to you is that our jewellery is made to a high standard, with each piece inspected before dispatch. We are proud of our 40 year history as an independent jewellers and our reputation is very important to us. We want you to be confident purchasing from our Gold Arts shops in Sussex and from our online, so we are offering a 2 Year Warranty on all new non-branded jewellery with a value over £150. Jewellery below this value, including silver jewellery will be covered by a 1 year manufacturing policy.

The 2 Year warranty entitles you to free claw tightening on gem set jewellery, free cleaning and rhodium plating. Any manufacturing defects that become apparent during the 2 years will be repaired or the item replaced. This warranty does not cover normal wear and tear or accidental damage, however our onsite goldsmith's workshops offer competitive quotes and we will always wait for confirmation from you before proceeding with any work.

To take advantage of this free service, bring your jewellery into one of our stores in Sussex or post your jewellery to us. Please ensure you use a postal service such as Royal Mail Special delivery or equivalent that insures your jewellery to the appropriate value.

We want your jewellery to stay beautiful and we will repair and help maintain it for a lifetime. Please contact us for further information. The terms of the warranty do not affect your statutory rights.

What are the delivery options?

We offer Next Day Delivery (Order before 11am for same day dispatch & next day delivery.) as standard on all orders over £100.
Orders under £100 will be subject to a £4.99 or £8.99 Delivery Charge depending on your choice of delivery.
£4.99 for Royal Mail 2nd Class Signed For® which can take between 3-5 working days
£8.99 for Royal Mail Special Delivery Next Working Day Delivery (Order before 11am for same day dispatch & next day delivery.)

Orders dispatched Monday to Thursday will arrive next day. Order placed on a Friday or over the weekend will arrive on Tuesday if Special Delivery is selected. Royal Mail 2nd Class Signed For® can take between 3-5 working days.

We offer Saturday Guaranteed Delivery for £10.99. Guaranteed by 2pm Saturday (on orders placed before 11am Friday)

For full details on postage and delivery Terms & Conditions please click here

Can I reserve an item to collect or view in my local store?

Yes, we offer a free Reserve Service for Collection in Store. Select 'collect in store' option online or phone to reserve your items and we will endeavour to deliver it to the store most convenient for you. You can collect your item from our stores based in Chichester, Brighton or Eastbourne.

Nominate your day of collection and your item will be packaged and ready. Collection in store available during shop opening hours Monday-Sunday

Do you buy second-hand jewellery and watches?

We are always looking to buy watches, attractive fine jewellery, diamonds, precious gemstones and antique jewellery. We have customers waiting to buy certain watch models from us, so you are always guaranteed the best price. No matter how small, all gold, broken jewellery, coins and bullion can be exchanged to earn you cash.

The quickest way is come into any of our Gold Arts stores and show us your jewellery or watches.

If you are further afield than Sussex then our new Online Quote Form is quick and easy to fill out, with the option to upload images

If I'm not happy can i return an item?

For online shopping

Yes, we are offering a 30 day risk free trial. If you are not happy with your purchase for any reason, we will refund you in full. The jewellery or watch must be returned in unworn perfect condition and returned to us using a tracked courier or postal service that covers the full value of the item. We do not refund your return postage costs.

For In-Store Purchases

Any item purchased in a Gold Arts branch will be exchanged for up to 28 days with proof of purchase. This can only be done if the item has not been damaged or shows any sign of wear and tear or has been altered to suit the buyer's requirements. We are unable to offer refunds however credit notes can be issued and are valid for six months.

Our policies do not affect your statutory rights.