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Frequently Asked Questions
What jewellery is included in the 5 Year warranty and what does it cover?
Our promise to you is that our jewellery is made to a high standard, with each piece inspected before dispatch. We are proud of our 40 year history as an independent jewellers and our reputation is very important to us. We want you to be confident purchasing from our Gold Arts shops in Sussex and from our online, so we are offering a 5 Year Warranty on all new non-branded jewellery with a value over £150. Jewellery below this value, including silver jewellery will be covered by a 1 year manufacturing policy.
The 5 Year warranty entitles you to free claw tightening on gem set jewellery, free cleaning and rhodium plating. Any manufacturing defects that become apparent during the 5 years will be repaired or the item replaced. This warranty does not cover normal wear and tear or accidental damage, however our onsite goldsmith's workshops offer competitive quotes and we will always wait for confirmation from you before proceeding with any work.
To take advantage of this free service, bring your jewellery into one of our stores in Sussex (insert link) or post your jewellery to us. Please ensure you use a postal service such as Royal Mail Special delivery or equivalent that insures your jewellery to the appropriate value.
We want your jewellery to stay beautiful and we will repair and help maintain it for a lifetime. Please contact us for further information. The terms of the warranty do not affect your statutory rights.
What's the quickest way to contact you?
During shop opening hours Mon-Sun you can call us on 01273 203178. Emails are answered as soon as possible Mon-Fri on firstname.lastname@example.org
For full contact details of individual shops click here. You can also message us through Facebook.
Can I reserve an item to collect or view in my local store?
Yes, we offer a free Reserve Service for Collection in Store. Select 'collect in store' option online or phone to reserve your items and we will endeavour to deliver it to the store most convenient for you. You can collect your item from our stores based in Chichester, Brighton or Eastbourne.
Nominate your day of collection and your item will be packaged and ready. Collection in store available during shop opening hours Monday-Sunday
What Warranty is there for Watches?
Our new watches are covered by the manufacturers guarantee, which can range from 1 to 5 years dependant on the brand. Normal wear and tear is not covered, for example straps, broken glass, batteries etc. Misuse and accidental damage is not covered but we are happy to help with quotes for repair. Please read the terms of sale on the manufacturer's website or contact us for further information.
We take great pride in offering a fantastic selection of high quality pre-owned watches. We are experts in this field which means you can buy with confidence. The majority are sent for servicing before resale, which means that the guarantee period varies as each service-centre offers a different period of warranty post service.
As a generalisation most pre-owned and vintage watches will have at least 2 year's warranty against manufacturing faults and defects which were not apparent at point of sale. Please check the item's description before purchase or contact us for more information on specific watches. Normal wear and tear is not covered, for example straps, broken glass, batteries etc. Misuse and accidental damage is not covered but we are happy to help with quotes for repair
If you do have a problem with your watch please contact us first and we can advise you of the correct returns procedure. We want you to enjoy your watch and we will repair and help maintain it for a lifetime. The terms of the warranty do not affect your statutory rights.
I like the design of one of your rings but its outside of my budget, can you help?
Yes, most of our designs can be changed to suit your budget but keep the original look. For example, a Platinum 1ct diamond solitaire ring with diamond set shoulders could be remade using 9ct white gold and a slightly smaller diamond or the same size diamond but of a lower colour and clarity which would bring the price down to suit your budget. Let us know what you would like and we will aim to deliver within your budget.
Our stores are always happy to order in loose diamonds or coloured gemstones for you to view, so you can choose the one you like best. Every step can be tailored to you.