If you are not 100% happy with your purchase we operate a simple and straight forward returns policy. Simply return your item to us within 14 days of receipt for a full refund.
To return your item please follow instructions below:
Please return with your original receipt and a covering letter, which should include your full name, address and contact information, along with what it is your returning, why your returning it and what you would like us to do (refund, exchange or credit note)
Complete with the necessary information including the reason for the return and enclose with the return package. You should return the goods in their original unworn condition. Goods should be returned no later than 14 days of receipt. We are happy to honour the exchange of items up to 28 days of receipt. If a refund or exchange is chosen the original postage charge will not be refunded.
We strongly advise all customers to check their purchase thoroughly before removing any tags and discarding any packaging.
Gold Arts will not accept returns of items that have been worn or damaged. We will not accept the return of earrings for reasons of hygiene and where an item has been ordered or altered to suit the buyer's requirements this will be non-refundable, however we will be happy to exchange it or an item of equivalent value.
In-Store Returns Policy
Any item will be exchanged for up to 28 days after purchase. This can only be done if the item has not been damaged or shows any sign of wear and tear or has been altered to suit the buyer's requirements.
Our policies do not affect your statutory rights.
If you are unhappy with any of our services or products you have received and would like to get in touch, you can do so by calling us on 01273 203 178 (Monday-Friday, 10.00am-5.00pm), emailing us at firstname.lastname@example.org or in writing to:
7 Brighton Place
We aim to follow up all correspondence within 24 hours of receipt.
*We cannot accept liability for goods that get lost in transit on their return journey, the goods are your responsibility until received by Gold Arts, we advise all items be return via a tracked & insured method, for your peace of mind. Please note that we currently do not offer free returns, return postage is non-refundable.